Refund and Returns Policy

At feetbb.com, we are dedicated to providing our customers in the United States and Europe with premium footwear and exceptional customer service. We understand that there may be instances where you need to return or request a refund for a purchase made on our website. This Refund and Returns Policy outlines the guidelines and procedures for returning items and receiving refunds.

1. Eligibility for Returns and Refunds
1.1 We accept returns and refund requests for items that meet the following criteria:
– The item was purchased directly from feetbb.com.
– The item is in its original condition, unused, and undamaged.

2. Returns Process
2.1 To initiate a return, please follow these steps:
– Contact our customer support team at [email protected] within 30 days of receiving the item. Provide your order number and a detailed explanation of the reason for the return.
– Our customer support team will guide you through the return process, including providing you with a return shipping address.
– Pack the item securely in its original packaging, including all accessories and documentation that came with it.
– Ship the item back to the designated return address using a reliable shipping method with tracking information.

2.2 Please note that the customer is responsible for all shipping costs associated with returning the item, unless the return is due to an error on our part.

3. Refund Process
3.1 Once we receive the returned item and verify its eligibility for a refund, we will process your refund within three business days.
3.2 Refunds will be issued in the original form of payment used for the purchase.
3.3 Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.

4. Non-Refundable Items
4.1 The following items are not eligible for returns or refunds, unless they arrive damaged or defective:
– Custom-made or personalized products.
– Items that show signs of wear and tear or have been used.

5. Damaged or Defective Items
5.1 If you receive a damaged or defective item, please contact our customer support team at [email protected] as soon as possible.
5.2 We may require you to provide photographs or other evidence of the damage or defect.
5.3 Upon verification, we will provide you with instructions for returning the item and arrange for a replacement or a refund, including any applicable shipping costs.

6. Exchange Policy
6.1 We do not offer direct exchanges for items. If you would like to exchange an item for a different size, color, or style, please initiate a return following the instructions in Section 2 and place a new order for the desired item.

7. Changes to the Policy
7.1 We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer support team at [email protected] We are committed to ensuring your satisfaction and will gladly assist you with any concerns you may have.